Overview
You can request a return within 5 days of your purchase. After 5 days we cannot offer a refund or exchange.
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original, undamaged packaging
- Accompanied by the invoice or proof of purchase
Please contact us at info@5gtch.com before sending any item back. We will confirm the return and give you instructions.
Refunds
When we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are made to the original payment method.
If your refund has not arrived, please check with your bank first, as processing can take some time. If you still need help, contact us at info@5gtch.com.
Items That Cannot Be Returned
- Sale or discounted items
- Items that have been used, installed or damaged after delivery
Exchanges
We replace items only if they are defective or damaged on arrival. To request an exchange, email info@5gtch.com with your order number and photos of the item.
Returning an Item
Return items to our office: 5G for Information Technology, Gulf Commercial Center, 3rd Floor, Office 305, Al Olaya, Riyadh 12214, Saudi Arabia.
Unless the item is defective, the customer pays the return shipping cost, and shipping costs are not refundable. For high-value items we recommend a trackable shipping service.
Need Help?
Contact us at info@5gtch.com or call +966 50 199 6947.