electronic customer relationship management for hospital
System Features:
- It works through web technology.
- The system can be run from the web browser of your device or smartphone.
- It does not require installation on your device.
- You can open the system wherever you are Installing the system on the client’s server or on the cloud.
- Unlimited number of users.
- Full control over users’ privileges.
- Module for patients data management.
- The ability to send customized text messages to customers.
- Module for doctors data management.
- Easily set a doctor’s schedule.
- Module for managing marketing offers for each clinic and every doctor.
- Module for managing reservations for patients.
- Appointment confirmation feature.
- The property of confirming the attendees’ attendance on their reserved dates.
- The feature of sending text messages to patients when reserving a new appointment.
- The feature of sending reminders to patients to remind them of their appointments.
- Module for managing patients’ requests.
- The possibility of appointing an administrator for each type of request.
- A module for managing patients’ inquiries.
- The ability to comment on requests and inquiries and attach attachments to each comment.
- The feature of common questions with the ability to add attachments to it.
- A module for managing complaints complaints.
- The feature of sending text messages to patients when a new complaint is opened and when it is closed.
- The ability to comment on complaints and attach attachments to each comment.
- Customer satisfaction measurement.
system notification :
- Send notifications to administrators via e-mail when opening a new complaint, request or inquiry.
- Show the number of notifications to the user in the notification icon when opening the system
system reports:
- The system provides many detailed and summary reports
- The system provides many summary graphical reports